Terms of Service

Last updated August 11, 2026

DeskSentry is an on-premise appliance sold and supported by Costa Customs L.L.C. These terms cover its purchase and use.

Who this is

DeskSentry is operated by Costa Customs L.L.C., a Michigan limited liability company, USA. Questions can be sent to sentry@desksentry.ai.

The appliance

A DeskSentry appliance is quoted before it is built, from $3,000, with everything included and a one-year hardware warranty. An optional Continuity Plan is available at $25 per month or $250 per year, covering off-site backup and a standby replacement. Nightly on-box backups are included at no additional charge.

Acceptable use

The service, including its text/photo intake number, is provided for the business's own recordkeeping use. It may not be used to send unsolicited messages, spam, illegal content, or content unrelated to that business's own operations.

No warranty

The software is provided "as is," without warranty of any kind, express or implied, including any warranty of fitness for a particular purpose or of uninterrupted operation. Documents are processed automatically and may occasionally be misread or miscategorized — the product is designed so a human confirms anything before it counts toward a total (for example, an expense category or dollar amount), but you are responsible for reviewing filed records for accuracy.

Limitation of liability

To the fullest extent permitted by law, the operator is not liable for any indirect, incidental, or consequential damages arising from use of the service, including loss of data, business interruption, or reliance on an automated extraction or categorization.

Your data

You retain ownership of all documents, photos, and records you file through DeskSentry. See the Privacy Policy for how that data is stored, backed up, and protected.

Changes

These terms may be updated as the product evolves; material changes will be reflected here with an updated date.